Introduction
If issues are experienced during an Imago Capture X session, it is recommended that a support file be generated and sent to Imago support.
The process is simple:
- Click Settings (Gear icon).
- Click Support Request. The Support Request dialog opens:
- Enter a clear description of the issue.
- Click "Generate Support File".
- Select the folder location for the file.
- Click Save.
- Send the file to Imago support. Include any description as necessary.
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It is recommended that the File Name to be generated be left unchanged. |
The file contains important information that which will make it possible for Imago Support to quickly identify and resolve the issue:
- Computer model, memory, processors, OS, video controller etc.
- Imago Capture X and camera(s) configuration.
- User description of issue.
- Session logs.
- Screen shot of session.
- Other information to assist Imago support.
WHERE NEXT |
Imago capture X - Overview |
Imago Capture X Hot Keys |
Capture Images |
Edit Image Data Before and After Upload |
Import Images and Watcher Directory Options |
Use the Frame and Core Cropping Tools |
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